Users
Why Can't I Add A New Hotel User?
Error When Adding A New Hotel User If you see the following error message when adding a new hotel user after selecting [Assign Hotels], it means the hotel’s email domain needs to be approved before continuing. This process is in place to maintain ...
How to use / install the Authenticator Mobile App
In order to access the Meetingmax system as an MCP user, this requires 2FA (2 Factor Authentication) which is done with a password and an authenticator code. The code can come from either your Authenticator App on your mobile phone, or an ...
Viewing Credit Card Information as an MCP User
As an MCP (Master Control Panel) user, access to full credit card details is restricted by default. You can only view a masked version of the credit card, unless specific permissions are granted in the Hotel Control Panel (HCP). Full credit card ...
California Consumer Privacy Act (CCPA)
We do not sell, rent, or trade your Personal Information with third parties for their commercial purposes. Rights The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes ...
Why can my Hoteliers not see reservations from their hotel and/or certain events?
If a HCP (Hotel Control Panel) user is unable to see particular reservations in the HCP this could be because the users HCP profile does not have the hotel and/or specific event added to their profile. In order to grant the access, head to the MCP ...
What is CSRF and why am I seeing it?
Why Am I Seeing a CSRF Token Error? If you’ve encountered a CSRF (Cross-Site Request Forgery) message in Meetingmax—no need to worry. This message is part of a security feature that helps protect your data while using the system. What Does This Error ...
How can I add a new Planner Control Panel user?
To Add a new Planner Control Panel (PCP) user, head to the Users page of the system, and go to the Planner Users tab. Here, you'll find a list of all PCP users currently in your system. To add a new user, click Add New Planner User in the top right ...
Why can my planners see all events in my system?
After you have added a new planner user to your system, you find that they can see all of the events in your system, and not just the ones that you gave specific access to. The reason for this is likely because of their Default Access level. Under ...
How can I create a new Hotelier?
Creating a new hotel user begins in the "Hotel Users" section of the "Users" tab in the MCP. On this page, click "Add New Hotel User". Then on the next screen, you'll determine what the hotelier's username will be, as well as what their first and ...
Can I track changes made to an HCP account profile?
If you've ever wondered who the last person was to give someone credit card access, or what the last hotel was that was added to an HCP account, you can do so by using the History tab in the event hotel profile! Any time a user change is made that ...
Why can't my hoteliers see full credit card numbers?
If you have hoteliers reporting they're unable to see full, uncensored credit card information in their system, you'll need to reconfigure their HCP accounts with the correct permissions. In the HCP account profile, scroll down to the "Assigned ...
How can I see which events my hotel users have access to?
When in the Hotel Users table, you can add a column for both events and hotels, and sort with those columns to filter out all users are not assigned! This is an easy way to list the hoteliers that you have assigned to an event or a hotel!
How can I unlock an HCP/PCP account?
If a hotel or planner user unsuccessfully attempts to login seven times, the system will display an error message informing the user that their account has been locked for too many unsuccessful login attempts. The account will then remain locked for ...
Can I manually reset an HCP/PCP users password?
As an MCP user, you are not able to manually force a password reset for an HCP/PCP account. However, you do have the ability to send a password recovery email to the email listed in an HCP/PCP account profile. To send the password recovery email, ...
How can I create an Access Control Group and assign users to it?
To create a new Access Control Group (ACG), in the "Users" tab, click the "Access Control Groups" button in the top right. From here, you'll see a table of all pre-existing ACGs, which works like any other table in the MCP! You can sort the table by ...
What is an Access Control Group?
Access Control Groups (ACGs) are groups that MCP users can be assigned to, from which they inherit certain sets of permissions. Over time, this feature, that we're calling Access Control Lists (ACL), will allow the site owner to give different users, ...
How can I add a new Hotel Control Panel user?
To add a new Hotel Control Panel (HCP) user, from within the 'Users' tab in the lefthand menu, click on the 'Hotel Users' tab, and click [Add New Hotel User]. The first step is to create a username for the account. The username is an integral part of ...
How can I add a new Master Control Panel (Admin) User?
"Admin Users", or just "Admins", are the users that work from within the Master Control Panel. If you're reading this knowledge base article, you're probably an admin yourself! To add a new admin user to your MCP, you must be the site owner, whom is ...
What does "Accepted Terms" mean for my HCP users?
The "Accepted Terms" column in the HCP user table refers to whether or not the HCP user has logged in and accepted the terms of service since the last time they were reset, which can happen by account creation, a change to credit card number access, ...