Why Can't I Add A New Hotel User?

Why Can't I Add A New Hotel User?

Error When Adding A New Hotel User

If you see the following error message when adding a new hotel user after selecting [Assign Hotels], it means the hotel’s email domain needs to be approved before continuing. This process is in place to maintain high security standards for hotel access.



Submitting a Hotel Domain for Approval

  1. Navigate to the Hotel Users Page:
    1. From the error message, click the 'Hotel Users' tab link on the User Management page.
    2. Alternatively, click the [Back] button in the top-right corner (next to Save) to return to the Hotel Users table.
  2. Select [Add New Hotel Domain] (next to 'Add New Hotel User')

3.
         3. In the pop-up, enter the hotel’s email domain. This is the part of the email address after the '@' symbol. For example, if the                   email is hayley@meetingmax.cc I would enter 'meetingmax.cc' into the Domain field.



            4. Click [Submit] to send the request to Meetingmax for approval. 

Once the domain is approved, you’ll receive an automated email notification. You can then return to the Hotel Users page to add the new hotel user.

Please see this article on how to create hotel user profiles  - How can I add a new Hotel Control Panel user?