Reservations and Tools
Reservation Tags
Reservation Tags Reservation tags can be found on the 'Reservation Detail' page under the check-in/out info. Reservation tags can be used to label your reservations into categories or groups. You can then use these categories or groups to search for ...
Personal Information Protection Law of the People's Republic of China (PIPL)
Personal Information Protection Law of the People's Republic of China (PIPL) What is it? China's PIPL became law in November of 2021. Like the GDPR, the PIPL is designed to help Chinese citizens control what happens to their personal and sensitive ...
How to Get and Install Loom Extension on Google Chrome to Record Screen
How to Get and Install “Loom”, a tool to easily record and share small videos with your Meetingmax Support team. Installing Chrome Extension in Windows 1. Click on this link https://chrome.google.com/webstore/category/extensions 2. Chrome ...
Can my attendees add their reservations to their calendar?
On the very last page of your event's front-end reservation site, your attendees are provided with the option of downloading a .ics file. This file, when opened, is used to automagically create a calendar event in your attendee's default calendar ...
How can I schedule an email reminder to my attendees?
Meet the Master Control Panel's newest tab: the Emails tab. Here, you have new functionality that enables you to set up automatic email reminders that can be sent to your attendees. How it works is the system will take a set of criteria as outlined ...
How can I reset a reservation back to New status?
After a reservation has been accepted with a confirmation number, it can be returned back to its original New status at any time. This can be accomplished on the Reservation Details screen. From the Reservation Actions drop down, select Reset ...
Can I store credit card CVVs and CVCs in my MCP?
The Meetingmax system does not support storing a credit card's Card Verification Value/Code (CVV/CVC). This is because storing a CVV/CVC in a database is prohibited by Payment Card Industry (PCI) standards, and can therefor only be used during real ...
How can I tell how a reservation was received?
The received by field is used to collect how the reservation was made. For reservations made on the Front-End, it will default to Web. For reservations made on the Back End you have the option of: Email, Fax, Phone, Web and Other You can also ...
Can I change the default email submission behaviour for back-end reservations?
For the Planner Control Panel, you have the ability to control whether communication emails send to the hotel or guest when a back-end reservation is made. For hotels, this would be the new reservation notification that would send right away, ...
How can I track how a reservation was received when created in the back-end?
When creating a back-end reservation, there is a "Received by" drop-down menu that enables you to specify just how your team received the booking's information, whether that was through email, fax, a phone call, or if there was another method used. ...
How can I make bulk changes to my reservations?
Through the new Bulk Reservation Change Tool, in addition to updating notes you can now update the following: Company Name ETA Additonal Info #1 Additional Info #2 Special Requests In the "Reservations" tab, click on the "Toggle Bulk Mode" button. ...
Can I move a reservation from one block or hotel to another?
When editing a room on a "New" reservation, the "Sub-block" and the "Hotel" drop-down menus only show up when the room is the only one on the reservation. In other words, when editing a room contained within a multi-room reservation, the "Sub-block" ...
How can I see Reservations that have been flagged for Decline by the Hotel?
If any reservation has been Flagged for Decline you will see a notice at the top of your Reservation Page. Clicking on the Click here will a table with all reservations Flagged for Decline. Also, we have added this to the search criteria. In the ...
How can a Hotel User Flag Reservation for Decline?
A Hotel User cannot decline a reservation. If there is a reason for a Hotel to decline the reservation, they can flag it for the MCP user to review. When a Hotel User is looking at the Reservation Detail page, they will see the following options, ...
How can I send a bulk hotel note for my reservations? (Video)
Through the new Bulk Reservation Change Tool, you can now add notes to hotels en masse for your reservations! In the "Reservations" tab, click on the "Toggle Bulk Mode" button. This will activate a column on the left-hand side for you to ...
How can I check for duplicate reservations?
You can use this feature to check your MCP for any potential duplicate reservations that have been made by your attendees. It’s especially helpful if you have certain constraints or limitations on bookings for popular events. You can find out who has ...
How can I edit the rates on a reservation after it has been booked?
After a reservation has been booked, you can make changes to the nightly rates on the room(s), regardless of the reservation's status. Doing so will update the totals for the booking in the back-end, and additionally all future emails sent to the ...
What is a "Comp Room"?
The Comp Room feature allows you to set up and manage up to three different types of complimentary nights for individual events. Note: This feature is only available to Master Control Panel users only. Hotels and planners will not be able to use this ...
How can I resend communication emails to guests?
You can resend communication emails to a reservation's contact and guests at any point, for any status the reservation is in. The functionality to do so for the reservation's contact is found under the "Reservation Actions" drop-down menu in the top ...
How can I create a reservation in the Back-End?
As an MCP user, in addition to creating reservations on your guests' behalf through the front-end, you can also create reservations in the back-end. Using this method enables you to bypass front-end restrictions, such as cut-off dates, disabled room ...
What information is available within reservations?
Upon searching for a reservation, if only one fits the criteria used, you will be taken automatically to a screen with that reservation. If multiple can be found with that criteria, the list at the bottom will populate, allowing you to choose a ...
How can I set up "system alert" email to communicate when a reservation is booked?
You can create something called a "System Alert" to notify certain people when there are new reservations, changes or pickup for an event. Under the "Communication" tab when building an event, you'll see a sub-heading labelled "System Alerts". From ...
How can I make changes to a reservation?
For reservations in "New" status, making changes is as simple as clicking "Edit" in the "Room Actions" drop-down, and making your desired changes. Because the reservation hasn't yet been accepted by the hotel, any changes made will be reflected ...
How can I search for a reservation effectively?
The first screen you arrive at in the "Reservations" tab starts off rather simple. You can quickly enter in which event and hotel's reservations you would like to see, as well as what status and sub-block you want the reservations to be in. However, ...
Can I clone a reservation into a new reservation?
Yes! If you wanted to transfer a reservation to another event, create a reservation similar to another with a few changes, book an attendee at multiple hotels with the same information, etc, you can do so via the Clone Reservation feature! When in ...