Cancellation Fees
Guide on Late Cancellation Fees
How to set up a cancellation fee in Meetingmax: Note: cancellation fees only apply to ACCEPTED reservations. You can set up a late cancellation fee on the event-level and/or the event-hotel-level. An event-level cancellation fee will charge the same ...
Why isn't Stripe processing credit cards?
If you receive a message from Stripe stating that they do not process charges that include full credit card numbers, you will need to enable the setting "handle card information directly" which can be found in your Stripe Settings under Integration ...
Which Payment Gateways can I use with Meetingmax to collect payments from my attendees?
A Payment gateway is a great way to make additional revenue and keep your attendees accountable to their reservations. To start charging your attendees the first step is to select a payment gateway for your housing operation and set up an account. ...
How can I track payments made to my event?
The ability to track, monitor and communicate attendee payments is available using the Track Payments feature. To make tracking payments easy, Meetingmax has added the Track Payments feature to help review all paid and unpaid charges from your event. ...
How can I refund my attendees when they cancel their reservations?
When an attendee's room is cancelled, a refund for the amount they have paid can be automatically refunded to them, right from within the system! If the attendee is cancelling their room themselves through the change request portal, the refund will ...
How can I charge my attendees a fee or penalty?
After your payment gateway has been added to your system by the Meetingmax team, a new section for your events' Payments tab will appear, called Reservation Penalties. Here, you can configure fees for late bookings, late date changes, and late ...
How can I adjust the amount my attendees have paid for their room?
When using a payment gateway, the system provides you with the ability to adjust the values for how much an attendee has paid for their room! You just need to ensure that your payment gateway is enabled so that the option to do so shows. Please note ...
How can I waive the deposit charge for a reservation?
You can easily waive the deposit amount for a reservation when using a payment gateway. To do so, you'll need to make the reservation in the back-end reservations page of your MCP. At the last step, when entering the attendee's credit card ...
How can I use my payment gateway to charge my attendees on the front-end?
To begin collecting charges from attendees on your event's front-end, you'll first need to let your client success manager know that you'd like to start charging attendees with a payment gateway. We'll first ensure that you're preferred payment ...