Hotels
Why can myself or my hotelier not view a canceled reservation in the HCP?
A canceled reservation may need to be viewed on the HCP (Hotel Control Panel) to gather credit card details so a cancellation fee can be charged to the guest. However, if the reservation was never accepted by the Hotel, therefore not obtaining a ...
How does a hotel pull a rooming list and add confirmation numbers / accept reservations
These steps are for users in the HCP (Hotel Control Panel), steps for MCP users can be found here. These steps outline how a hotel user can download a Rooming List which shows the guest information; including contact details, booking information, ...
How can I set up a new Hotel contact email within a Hotel?
If you have a new contact within a Hotel that is separate from the HCP user, you can update their email address so that they can receive notifications. First head on over to the Hotels tab. Then choose the Hotel that you are looking to update. Once ...
How can I see which events my hotel is currently attached to?
In hotels, we've added the ability to see which event you have used your hotels for! In the Hotel profile page there is a tab which will contain a data table with a list of all the events the hotel is currently assigned to. Note: Archived events will ...
How can I add a room type to a hotel?
You can add a room type to a hotel from within the hotel's profile, by clicking on the "Add Room Type" button. You'll be taken to a screen where you can enter the room type title, its max capacity, the number of beds it has, as well as a description ...
How can I add a room type to a hotel?
You can add a room type to a hotel from within the hotel's profile, by clicking on the "Add Room Type" button. You'll be taken to a screen where you can enter the room type title, its max capacity, the number of beds it has, as well as a description ...
How can I add a new Hotel?
Adding a new hotel is done in the [Hotels] tab, by clicking on the [Add New Hotel] button in the top right. You will be taken to a screen that looks like the image below. The fields will be completely empty so you can input all of the necessary ...