Events
Tips for an Effective Landing Page
Your Meetingmax landing page and website are crucial representations of your event. Even for "stay to play" events, your site should look trustworthy and exciting to attendees. Here are some tips to make your site inviting: Tips for an Effective ...
Understanding and Setting Up APIs
Overview APIs (Application Programming Interfaces) play a crucial role in enabling communication between systems. If you want to integrate Meetingmax with another system, pull data, or link to specific events, setting up an API is the key. What is an ...
Accessing Full Credit Card Details in Hotel Control Panel (HCP)
Hotel users with credit card access in the Hotel Control Panel (HCP) can securely view full credit card details for reservations. To access this information, users need to select the [Click to Reveal] button on the Reservation Detail page. This ...
Time zones
The time zone for your site is set by the Meetingmax team at initial setup, the only way this can be changed is if you contact the team and request for it to be changed. The time zone will align with the dates and times you set for your event, for ...
Ways to utilize the 'Additional Information' fields
The 'Additional Information' fields on the Event > The Basics page can be utilized in so many ways. First of all, if you're not sure how to set these up, check out this article. For ideas on how you can utilize this feature to benefit yourself, your ...
Event Status'
Please see below an outline on what each Event Status means and the requirements. Disabled: When you're Event Status is in 'Disabled' status, customers will be unable to make reservations, the messaging from 'Disabled Event Message' in your ...
How to use the Sub-block Request Feature as a guest
If you are finding that your guests are unsure on the Sub-block Request process, we have created a downloadable PDF you can find attached to this article. You can pass this onto your guests or link into your Front End Messaging, this is a 2 page ...
HCP and PCP User Guides
Please see below some documents you can download and send to your HCP and PCP users to assist them with navigating the Meetingmax system: HCP - a 2 page document for Hoteliers on navigating the Meetingmax system. HCP Rooming Lists - a step by step ...
How can I track the History of a Reservation?
Each reservation holds it’s on unique history based on: communication sent and received to the contact and hotelier, booking confirmation numbers added, changes and/or cancellations of the reservation. In order to find out information such as when ...
How can I set up Sub-block Requests?
With the new Sub-Block Request feature, groups can now request a sub-block through the Front End without requiring the use of a separate form! To get started, in your Event under "The Basics" tab, you will now see a "Sub-block Request" section. Under ...
How do I use HTML in Event Messages?
You can spruce up your event messages by utilizing HTML code. HTML allows you to change the colour, size, and font family of any text. It also allows you to add images and links. For basic information on HTML, check out: ...
HTML Example #3
<h1 style="text-align:center;"><span style="font-family:Impact, Charcoal, sans-serif;font-size:36px;color:rgb(39,144,176);"><span>{{event.name}} OFFICIAL HOTEL BLOCK</span> </span></h1> <p style="text-align:center;"><span style="font-family:Arial, ...
HTML Example #2
Here's another (you can view the .psd file of the image under the attachment tab) <div><img alt="Welcome-Text.png" src="http://meetingmax.cc/wp-content/uploads/2021/04/Welcome-Text.png" style="width:100%;height:100%;" /> <span ...
HTML Example #1
<h3 style="text-align:center;color:#1fa36c;font-size:40px;"><strong><span style="font-family:Tahoma, Geneva, sans-serif;">{{ event.name }}</span></strong></h3> <div style="text-align:center;"><span style="font-family:Tahoma, Geneva, sans-serif;"><img ...
How do I use the Wait List function?
** The most important piece of information about the wait list functionality is that it is NOT wait list by night. This means the entire room reservation needs to be wait list status, not a combination of statuses. For example, if you are ...
Why aren't my Actualized Hotel Pickup Numbers in Simplevew integrating with Meetingmax?
Meetingmax and Simpleview integration enable Actualized Hotel Pickup data to sync each night. Creating a seamless interface for actualized room night data that is entered into Simpleview to be viewed in both platforms. To view Simpleview's actualized ...
How do I enable Purchase Order on an Event Hotel?
Purchase Orders are a great way to organize and communicate billing for your event hotels without setting up a sub-block. Purchase Orders refer to a number or code that a hotel associates with billing information for an attendee. When a purchase ...
How can I flag a guest who has no-showed?
Occasionally guests may not show up for their booking. In these instances you may want to keep a record of these guests. The easiest way to do that is to leverage the no-show functionality. Flagging reservation rooms as no-show is only for reporting ...
How do I preview my Event?
Preview Mode offers you a way to configure your event the way you want and walk through the entire process as if you were a guest, without having to worry about replacing inventory or charging a credit card. To enable Preview Mode, select "Preview" ...
How can I keep data synchronized on my own system using the API Push URL?
Meetingmax provides a mechanism, per event, that will allow you to send reservation information to an external URL whenever a reservation is created or modified. This URL, controlled by you, will have to accept and parse information provided to it in ...
How can I have multiple event venues for an event?
Thanks to a feature called "Multiple Locations" in the MCP, you have the ability to work with more than one venue for an event! The main benefit of entering additional locations is that your attendees can use them to determine how far away their ...
How can I see all transactions going on for my event?
Your event profiles now include a new tab called the "Transactions" tab. If you're utilizing a Payment Gateway (PG) for your event, this tab will be of great value to you, providing you with an event-level overview of all transactions taking place in ...
Why have credit card numbers been deleted from my event?
Three months following the conclusion of an event, the Meetingmax system automatically hard-censors credit card information for all associated reservations. This means that even if a hotelier were to have access to credit card information for ...
Can I make the "Company" field required?
You can set up the "Company" field to be a required field when attendees book reservations on the front-end. This will mean that the attendee can't finish their booking if they don't include the name of the organization that they are with. To turn ...
What happens when I disable an event?
Disabling an event in the event profile will simply turn off the event's front-end reservation page. Attendees will become unable to book a reservation for the event regardless of sub-block or cut-off date. Change requests, back-end reservations, ...
Can I suppress certain emails from sending to certain attendees?
At both the event and sub-block levels, you have can decide what emails from your system should and should not be sent to your attendees. *Note there are some limitations on the sub-block level. Event Level At the event level, the settings for email ...
What does "Rooming List Pending" mean?
If you're seeing the words "Rooming List Pending" on a booking in your system, or see the message in the second image below when processing a change request, this is because the record was pulled on a rooming list and has been placed on hold until ...
How can I add an Event Alias?
You can now set an Event Alias for your events that displays to guests on the front-end, on email correspondence, and throughout the change request page. The "Event Name" on the event profile in the MCP will be the name shown throughout the back-end ...
Do I have to fill out guest names when making a front-end booking?
Nope! When making a booking for your attendees on the front-end, you don't have to provide names for the rooms if you don't want to! In the "Guest Information" section of the "Guest Details" step, you can use a feature called "Placeholder Names". ...
How can I clone an event?
When building a new event in your system, you have the option of cloning a previously made event to save yourself some time! This is especially helpful if you're building an event that takes place annually, for which last year's event already exists ...
How can I pin an event in my system?
Users can “pin” an event so that it becomes the default selected event throughout the MCP. At the top of each event profile, you'll find the "Pin" button. Once pinned, the button will grey out and your event will now be the default event throughout ...
How can I send mass emails? (Video)
Thanks to a new feature in the system called the "Bulk Reservation Change Tool," you can now send reservation status emails up to 100 reservations at a time! The status emails sent to the reservation contacts or guests (or both!) will essentially ...
How can I embed HTML code on the confirmation page on the Front-End? (Video)
You can embed a block of HTML to display at the end of your reservation process. Create your own links, buttons, videos, email sign up forms, or anything else you'd like! This is especially ideal for video and other promotional content for your ...
Can I adjust how the rates are displayed on the Front-End?
You can now choose from four options for how the room rates are displayed on the Front-end. You can choose from the following: Lowest rate (default) Average rate Range Do not show rates The settings for the rate format are found under the ...
How can I customize my Privacy Policy for my events and event hotels
When a guest is making a reservation on the Front-End, at the end of the contact details screen, they will need to accept the Meetingmax Terms and Conditions. Should the need arise, you can add your own terms and conditions specific for your event ...
How can I add additional content to the footer on my front-end page?
You can now add your own terms and conditions, or any other text you would like, to the bottom of your front-end booking page! In the event, under Communication there is a tab for Additional Footer Content. Here, you can enter any text you would ...
Where do each of the Event Messages appear on the Front-End?
The Event Messages are customizable pieces of text that appear at different steps of the reservation process. They essentially allow you to custom-tailor your Front-End in whatever way you see fit, for your specific guests. Each Event Message will ...
How can I add social media links to my Front-End?
You can add social media links from within the "Communication" tab when building an event, under the "Social Media" sub-heading. These link will show up on the Front-End on the side of the page you choose, and will display throughout the reservation ...
How can I add custom filters to the hotel list on the Front-End?
Adding filters to the listing of hotels can be done in the "Fine Tune" tab when building an event, under the "Hotel Filters" sub-heading. Clicking on the "Add Filter" drop-down will list the available filters. You can also add a custom filter. ...
How can I choose which credit cards my guest can use when booking their reservation?
Changing which credit cards are allowed when booking a reservation can be done in the "Payments" section when building an event. Here, you can check all credit cards you would like to have on the Front-End. You can also set up your system to check ...
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