Event Hotels
Why can my guests only book one room per reservation?
Problem Overview If your guests are currently restricted to booking only one room per reservation, but you want to provide them with the option to reserve more, the solution lies in adjusting the settings within the Event Hotel. Solution: Event Hotel ...
How do I allow my hotels to provide their own inventory?
So you want to give your hotel users some more control over their own inventory in your system? Rather than them sending you some updated numbers or spreadsheets, you can enable them to go into their own hotel control panel interface to change the ...
How can I quickly access the Inventory Page?
You can now quickly access the Inventory Page to any unarchived Event via a new link on the left-hand navigation. Once you hit the link, an overlay will appear for quick access to your desired Inventory Page. As soon as you hit "View Inventory" you ...
How can I set up a Scheduled Report under the Event Hotel profile?
During the process of setting up an Event Hotel, you can also choose to schedule the change report to be sent at any time of your preference and to be delivered to any emails you would like. To set up the Event Hotel scheduled report, head over ...
Can I choose a different currency for some of my event hotels?
You have the ability to override the event's given currency for each of your event hotels. Doing so means that when your attendees view an event hotel on the front-end, the rates are displayed in the additional currency! For example, if you have an ...
How can my hoteliers receive new reservation and change request notifications?
You can set up your event hotels to receive an email notification as new reservations and change requests come in for processing. To do so, head to the event hotel profile and find the Hotel Notifications heading. The following toggles control ...
What does disabling an event hotel do after an event goes live?
Disabling an event hotel after your event has gone live has various effects in your event. Front-end Booking Process When an event hotel is disabled, it will no longer be displayed on the front-end at any time. Though event hotels toggled as not ...
How can I record Originally Contracted and Actualized Pick-up values?
We have 2 fields that you can use for your own record keeping. These are purely text fields - there is no calculation done on these fields. Originally Contracted - you can use this field to enter the number of rooms originally contracted. ...
How can I add a late cancellation fee to my event hotel?
You can find the location for adding a late cancellation fee in the "Penalties" tab. A late cancellation fee is currently the only penalty type that that can be created, so it will be the only one to show up in the "Type" drop-down. Enter a label to ...
How can I add taxes or fees to my event hotel?
You can find the location for adding taxes and fees to an event hotel in the "Taxes & Fees" tab in the event hotel profile. When taxes need to be changed at the hotel, you'll also want to come to this screen for the event hotel as any changes you ...
How can I log changes to inventory?
In order to see a history log of all additions and changes made to an event hotel's various room type inventories, you have the ability to use the "Inventory Logs" tab, which can be viewed in an event hotel's profile. Here, you can see a thorough ...
How can I keep track of event hotel commissions and rebates?
When building an event hotel for an event, you have the ability to plug in the values outlined in your hotel contract for commissions and rebates under the "Revenue Settings" heading. Commission: Provide the percentage of the room total that will go ...
Can I move inventory between Sub-Blocks and Room Types? (Video)
Yes! You have the ability to shift around inventory you have already allocated to different room types or Sub-Blocks in one event hotel, in one centralized screen. You can get to the "Move Inventory" screen by navigating to an inventory page, and ...
How do I delete an event hotel from an event?
The option to delete an event hotel can be found under the "Event Hotel Actions" drop-down, in an event hotel profile. However, as you will notice, the option will not always come up in the drop-down menu. In order to be provided the option to delete ...
How can I set a Change Request close down date at the event hotel level?
The change request close down date and hour allow you to specify at what time the change request process will no longer allow details to be changed. However, the change request close date specified within your event hotel will override the date set ...
How can I setup an Event Hotel cut-off date?
You can assign individual cut-off dates on an event hotel level, meaning after the first cut-off date (the event's cut-off), when hotels will become unavailable, you can still allow certain properties to keep booking reservations. This event hotel ...
How can I set up rates and allocate inventory to a room type? (Video)
Upon adding a room type to an event hotel, you will be taken to a screen shown below. Welcome to the "Inventory Page". Note, you can also navigate to this page by either clicking on "List Room Types" when in an event hotel profile and then clicking ...
How can I add a room type to an event hotel?
To add a room type of a hotel to your event hotel, when viewing the event hotel profile, click the "Add Room Type" button. You will be taken to a screen as shown below. You'll see a list of all room types you've created for this hotel in the hotel ...
How can I add a hotel to an event (create event hotel)?
Once an event has been saved, you can begin adding hotels to it, which are called "event hotels". When viewing an event profile, click "Add Hotel" in the top left to add a hotel you've created to your event. To review how to add new hotels to your ...
Why are my rates showing up as $0 on the Front-End?
If you're seeing something that looks like the image above, the block you're currently searching rooms for will have a $0 rate somewhere in its inventory. During the inventory creation process, the rates for each day and each occupancy start as blank ...
Why is my hotel showing up as "Not available for specified dates"?
When this message is displayed on an event hotel on the Front-End, the reason will lie within the room type's inventory page for the block you're searching in. There are two scenarios in which inventory can cause this message to be displayed. In the ...
Why is my hotel showing up as "Sold out"?
When this message is displayed on an event hotel on the Front-End, the reason will lie within the room type's inventory page for the block you're searching in. When all allocated inventory for a block has been booked up, across all possible dates, ...
Why isn't my hotel showing up at all on the Front-End?
If you don't see the hotel showing up at all on the Front-End, it's likely it isn't enabled. In the event hotel profile, from within "The Basics", check "Enable" in the top right, and try looking on the Front-End again for your hotel. It should now ...
Why is my hotel showing up as "No longer accepting bookings"?
When this message is displayed on an event hotel on the Front-End, one of two things can be happening. The first case could be that the "Accept bookings" toggle has simply been unchecked, as shown in the image below. Checking this box again, if the ...
How does the "Hold Rooms" feature work? (Video)
The Hold Rooms feature enables you to manually hold onto room night inventory, or have inventory held automatically that either becomes available from a change request or cancellation in the system. When rooms are held in the inventory screen, as an ...
Why won't the system let me check-out on a certain day?
If the system is preventing you from checking out on a certain night, the reason is usually related to inventory. First, double-check the dates for your event are configured the way you want them. If your check-in and check-out start/end dates are ...