Change Requests and Cancellations
Why don’t my guests have the ‘Request for Change’ link in their Acknowledgement and/or Confirmation emails?
Overview If your guests are missing the 'Request for Change' link in their acknowledgment and confirmation emails, consider the following factors: Possible Reasons Event Changes Tab Settings Location: Event > Changes tab. Condition: 'Remove change ...
What are the different statuses for reservations in the Changes section?
When visiting the Processed Changes section of your application, you will see a unique set of statuses associated with reservations for which a change has been requested. Accepted Processed Declined Committed Here is a breakdown of what each of them ...
How can I ensure processed change request emails are always sent to my attendees?
You have the ability to control whether or not emails are sent to your attendees when a change request is processed, and whether your hotel partners should have the option to decide otherwise. The emails we're talking about in this article are the ...
How can I change the room type on a room?
When a reservation is in "New" status, changing a room type can be done instantly at any time. To edit a room's type, click the "Edit" button in the "Room Actions" drop-down. On the Edit page, click the "Room Type" drop-down and select the room type ...
How can I completely disable change requests?
At any time during an event, whether it's before or after cut-off or close down, you can completely disable all change request functionality for all attendees. To do this, head to the "Changes" tab of your event's profile, and toggle the "Stop all ...
How can I submit a change request through the MCP?
For reservations in "Accepted" status, making changes is done through submitting a change request. Because the reservation is now under the hotel's control, and exists in their Property Management System, all changes made need to be done in a way ...
Where do each of the Change Request Messages appear during the Change Request Process?
The change request messages are customizable pieces of text that appear at different steps of the change request process. They essentially allow you to custom-tailor your request process in whatever way you see fit, for your specific guests. Each ...
How can I prevent emails from including a link to submit Change Requests?
You can set up your MCP to completely omit sending a link to change requests, in all emails that get sent to the guest. The option to disable Change Request links in emails is found under the "Changes" tab when creating an event. In order for the ...
How do Change Requests work before and after cut-off?
New Reservations: Before cut-off: system checks inventory, and change request goes through immediately After cut-off: system doesn't check inventory, change request goes through for hotel processing Accepted Reservations: Before cut-off: system ...
How can I set a Change Request close down date?
The change request close down date and hour allow you to specify at what time the change request process will no longer allow details to be changed. You can find the fields for setting a close down date and time in the "Changes" tab in the Event ...
How can I accept or decline a Change Request?
When in the "Changes" tab, you can accept changes right from the table by clicking on the plus button to the left of each request, reviewing each individual change request, and clicking on "Accept" from the action drop-down. You can also accept all ...
How can I view Change Requests in the MCP?
In the "Changes" tab in the MCP, you have the ability to see a table of outstanding change requests. In this table, you can click on the various headings at the top to sort the change requests to your liking, and you can even click on the "Change ...
How can I set up a system alert when there are new Change Requests?
You can create something called a "System Alert" to notify certain people when there are new change requests for an event. Under the "Communication" tab when building an event, you'll see a subheading labelled "System Alerts". From here, if you ...