Why don’t my guests have the ‘Request for Change’ link in their Acknowledgement and/or Confirmation emails?

Why don’t my guests have the ‘Request for Change’ link in their Acknowledgement and/or Confirmation emails?

Overview

If your guests are missing the 'Request for Change' link in their acknowledgment and confirmation emails, consider the following factors:

Possible Reasons

Event Changes Tab Settings

Location: Event > Changes tab.
Condition: 'Remove change request link from emails' checkbox checked.
If the checkbox is checked, the 'Request for Change' link will not be included in guest emails. To enable this feature, ensure the checkbox is unchecked.

Sub-block Comp Block Settings

Location: Sub-block > Advanced Settings > Sub-block Settings.
Condition: If the sub-block is marked as a 'Comp Block'.
When a sub-block is marked as a 'Comp Block,' the 'Request for Change' link will not be included in guest emails. Review the Sub-block Settings to adjust this status if necessary.

Conclusion

Meetingmax provides a convenient 'Request for Change' link in guest emails for reservation modifications. If guests are not seeing this option, check the settings in the Event Changes tab and Sub-block Comp Block settings to ensure the link is not disabled. By addressing these factors, you can ensure that guests have the ability to easily submit change requests for their reservations.