Why Aren’t My Automated Emails Being Received?

If your hoteliers or attendees aren’t receiving automated emails (such as Acknowledgment, Accepted, or Change Request emails), the issue may be related to DMARC email policies.

What’s Happening?

Many email providers (Outlook, Gmail, Yahoo, etc.) have recently tightened their DMARC (Domain-based Message Authentication, Reporting & Conformance) policies. This means that if the FROM Address in your Meetingmax site doesn’t match Meetingmax’s domain, the recipient’s email server may mark the email as spam or block it completely.

What is DMARC?

DMARC is an email security policy that helps protect recipients from fraudulent emails. It ensures that the sender’s domain matches the actual email server sending the message. If an email fails this check, the receiving email server decides whether to mark it as spam or reject it.

How Can You Fix This?

To prevent emails from being blocked, we recommend updating your “FROM Address” and “Source Emails” in your Meetingmax site to use our authenticated domain:

Use @mmxreservations.com as your Source Email and Site Level FROM Address.

Note: Replies to this email will not be received or forwarded to your personal domain.

How to Update the Email Addresses?

Source Email: Once logged into Meetingmax, go to 'Setup' via the downward arrow next to your name, navigate to the 'Settings' tab and update the email address to have the domain @mmxreservations.com in the 'System Source Email' field.

Site Level FROM Address: This will need to be updated on the backend, please contact help@meetingmax.cc and advise you would like your Site Level FROM Address email updated to the Meetingmax domain.

Be sure to also check in the Communications tab of your events, to see if the 'Source Email' has been overridden. Leaving as is it should pull from what you have listed in Setup.

Need Other Options?

If you’d like to explore other solutions, such as using a custom subdomain or setting up a dedicated email domain, please reach out to your Customer Success Manager (CSM) for assistance.

By making these changes, you can ensure your automated emails are delivered successfully and reach your intended recipients!