Reservations that experience issues syncing to the hotel will automatically re-try 3 times. If there is an issue with pushing the reservation to the hotel after the 3 re-attempts, you will see a notification on the Reservation Search page. 

You can also add the 'GDS Sync' column to the reservation data table.  This will allow you to filter by non-synced rooms. 

Within the individual room reservation that has failed, you can re-try a sync by pushing the resync button within the room reservation details. 

If the sync is successful, the reservation will change to Accepted Status and there will be a confirmation number in the confirmation number field. 

If the sync is not successful, you will see an error message.

The history logs will display any failed syncs, including error code.

Common reasons for reservation syncs to fail include;