How can I accept or decline a Change Request?
When in the "Changes" tab, you can accept changes right from the table by clicking on the plus button to the left of each request, reviewing each individual change request, and clicking on "Accept" from the action drop-down. You can also accept all requests without clicking on the plus button, but make sure you know what you're accepting!
Note: before processing a change through the MCP, you need to confirm with the hotel that these changes are made in the hotel's property management system as well!
You can also process change requests on their own individual page, which is where you will also want to decline a request should the need ever arise. To view the individual record's page, click on the row in the table.
In this screen, you can see a quick snapshot of the reservation's details. You'll also note that where the res ID is listed is actually a link to jump back to the reservation's details page.
When declining a change request, it is paramount you provide an explanation for doing so,so that communication remains between all parties and nobody is unsure of why their request was denied. To do this, in the change request screen, click "Decline" where necessary and enter the reason in the email message at the bottom.