How can I set up a system alert when there are new Change Requests?
You can create something called a "System Alert" to notify certain people when there are new change requests for an event.
Under the "Communication" tab when building an event, you'll see a subheading labelled "System Alerts". From here, if you select "Change Request Alert" from the "Alert Type" drop-down, you can click "Create Alert" to show a pop-up screen with information fields, shown in the image below.
The following is a description of each field:
Name: Used simply to give the alert a memorable name.
Email Me Daily At: Used to specify a time, using the 24 Hr clock format, at which the system will send you the corresponding alert email.
Older Than: Used to specify how long a change request needs to be sitting in the system in the "New" state before the system will notify you of its status.
Room Type: Used to decide between either all room types associated with an event, or one specific room type at one specific hotel.
Sub-block: Used to decide if the change request must belong to a specific Sub-Block, or if you want alerts about new change requests in all Sub-Blocks.
Email Me Daily At: Used to specify a time, using the 24 Hr clock format, at which the system will send you the corresponding alert email.
Older Than: Used to specify how long a change request needs to be sitting in the system in the "New" state before the system will notify you of its status.
Room Type: Used to decide between either all room types associated with an event, or one specific room type at one specific hotel.
Sub-block: Used to decide if the change request must belong to a specific Sub-Block, or if you want alerts about new change requests in all Sub-Blocks.
From here, you can decide which email addresses get sent the alert. You can have the alert get sent to the System Notification Email Address, the email address associated on each hotel profile, or completely new email addresses, which you can add line by line in the text box next to the "Email To" label.