Through the new Bulk Reservation Change Tool, you can now add notes to hotels en masse for your reservations!
No doubt you might be wondering what the difference is between the two, so here's a quick break-drown!
A reservation note is a note added by an MCP user to a reservation detail screen, that can only be seen by other MCP users in the same system. Neither the hotel nor the guest can see this note.
When adding a reservation note on a reservation by reservation basis, you would simply go to the "Notes" section when in a reservation detail screen and add the note there.
Adding a note to the selected reservations through the bulk change tool will post them just as they normally would, but enables you to add notes much faster! To do so through the tool, select "Add Reservation Note", enter or paste your reservation note in the next box, and click "Next" in the bottom right of the screen.
Note to Hotel
A note to the hotel on the other hand is a note that is read by the hotel, but still cannot be seen by the guest. This is added to a reservation by an MCP user, and typically works similarly to a change request wherein the hotel needs to go into the HCP and manually confirm for themselves that they have read and acknowledged the note. The difference here is that when the note for the hotel is added en masse through the bulk change tool, the note bypasses the change request process and will be posted instantly!
To add a note to the hotel individually, you would need to submit a change request. In the change request pop-up, you would want to scroll down until you saw the field labelled "Note for Hotel", where you would then enter the note needed for the reservation. In the bulk change tool however, you can add the note to hotel in the appropriate text box, and upon submission the note will instantly post to all selected reservations.
Then click "Next" to confirm the note, and then click "Finish".
Your note will be added to the reservation for your hotel to see!