You have the ability to control whether or not emails are sent to your attendees when a change request is processed, and whether your hotel partners should have the option to decide otherwise. 

The emails we're talking about in this article are the ones that are sent to attendees once a hotelier accepts or declines an outstanding change request in the Hotel Control Panel. Prior to this feature, hoteliers would have to ensure that the "Send Email" checkbox was on before processing a change request. In some cases, inexplicably, hoteliers sometimes toggled the checkbox off before processing the request, leaving the attendee unaware that their request had been acknowledged.

This doesn't have to happen anymore. To decide what kind of email behaviour you want for your event, head to your Basics tab in your event profile and scroll to the bottom. Under the Hotel User Settings header, there is a drop down menu labelled Email guest for processed change requests. 

You can choose from the following four options:

With this, change request emails should never go unexpectedly unsent again. 

These settings won't affect cancellation emails as cancellation processing emails are always sent to attendees unless suppressed in your Email Suppression settings.