Can I change the default email submission behaviour for back-end reservations?
For the Planner Control Panel, you have the ability to control whether communication emails send to the hotel or guest when a back-end reservation is made. For hotels, this would be the new reservation notification that would send right away, including a link to the new booking. For guests, this would just be an acknowledgement email - the same as if they had made the booking through the front-end.
In your event profile, near the bottom of the "The Basics" tab, you'll find a heading labelled "Planner Settings". Here, you can configure the default behaviour back-end reservation emails for both the guest and the hotel.
For either your hotel or guest, you can choose from the following:
- Sending the emails by default, with a toggle
- Not sending the email by default, with a toggle
- Sending the emails by default, without a toggle
- Not sending the emails by default, without a toggle
For example, here's a screenshot for when the hotel option is set to "Don't send by default", and the guest option is set to "Send and hide checkbox".